Mastering the Art of the Telephone Interview

Introduction

For job seekers, an effective telephone interview can make the difference between landing the job and not getting a second look. Telephone interviews are becoming increasingly popular, and they represent the first step in identifying whether a potential employee is a good fit for a role.

The good news is that telephone interviews don’t require any preparation or formal attire. But that doesn’t mean an applicant should take a telephone interview lightly. Knowing the process, understanding the expectations, and preparing ahead of time are all essential to a successful telephone interview.

Preparation

It is important to prepare for a telephone interview in the same way you would an in-person interview. Research the company, the position, and any related topics to understand the environment and culture briefly. Understand the job responsibilities and what skills would be required. Have a clear understanding of your qualifications for the role and be sure to think of examples of how those qualifications have been beneficial in the past.

Practice is also important to prepare for the interview. Practice with friends or family and have them critique your answers and delivery. This will help to catch both the verbal and non-verbal cues that will be important during the telephone interview.

Also, have a copy of your resume and any other documentation handy to refer to when speaking with the interviewer. Doing this beforehand and having it available during the conversation will make it easier for you to reference and your interviewer to understand and appreciate.

Presentation

Your presentation is your opportunity to introduce yourself and highlight your strengths. Speak clearly into the phone, and speak with enthusiasm about the opportunity you are hoping to secure. Refrain from talking too fast, the interviewer needs to understand you. To make sure your interviewer is paying attention, pause every so often to allow them to comment.

Make sure to keep your volume level appropriate. Speak loudly and confidently so the interviewer can hear you, but don’t shout. Take deep, soothing breaths from time to time to help you stay composed.

Engagement

Being an active participant in a telephone interview is just as important as in any face-to-face meeting. Make sure that you are an active listener and don’t interrupt the speaker while he or she is talking. Answering questions immediately and consistently in appropriate tones is key to showing your interest in the role.

Uset eye contact to show the interviewer that you're engaged. Smiling through the phone will also help with it. Finally, ask insightful questions throughout the call. This will help you build your understanding of the role, the team, and the company and will show that you’re genuinely engaged and interested and not just looking for any job.

Conclusion